Refunds
Everything we sell is a printable PDF that you download straight away. If something goes wrong, we put it right.
When we refund or replace
Email growingwise2026@gmail.com with your receipt if:
- your file didn't arrive, or the download link didn't work,
- the file won't open or is missing pages,
- it isn't what the page described,
- you were charged twice, or bought the same thing twice by mistake.
We'll send you a working file or refund you in full, whichever you prefer. We reply within 2 working days, and refunds go back the way you paid: PayPal on this site, or Payhip or Etsy if you bought there.
Download links
The links on your thank-you page work for 7 days. If yours has run out, email us and we'll send a new one, free.
If you change your mind
Because the files download straight away, we can't take them back the way a shop takes back a book. When you buy, you agree that the download starts at once, which ends the usual 14-day right to cancel. Faulty or missing files are always refunded, and if you're unhappy for any other reason, tell us within 14 days and we'll talk it through.
Your legal rights
None of this affects your rights under UK consumer law: digital content must work and match its description, and if it doesn't you're entitled to a repair, a replacement or a refund.
By the Growing Wise team · Last reviewed: 2 November 2026